STOIK Imagic 5.0 technical support page

FAQ

Q. I am getting a 'trial period has expired' message. How to activate the program?

A. Please read these detailed instructions

Q. The program asks me to enter the 'activation key', I cannot find the key in the order confirmation email

A. The activation key appears in the order confirmation email as 'serial number'

Q. I get 'key or name is incorrect' error message when I enter the activation key

A. The activation key is generated to match your name and unique 'hardware fingerprint' calculated for your PC by the program. The hardware fingerprint code is displayed on the Enter Key dialog. The most common reason for the error is that you have entered wrong hardware fingerprint in the order form when making purchase. Please send actual value of the 'hardware fingerprint' to support@stoik.com and we will generate the matching activation key.

Q. I would like to install a copy of the software on my laptop as well. Do I need to buy a second license? How can I obtain an activation key for the second computer?

A. Our single user licensing terms allow installation of the software on up to 2 computers. To install and activate the software on the second computer:

- install the software on the second computer

- start program, click Enter Key on the start up dialog, and send the 'hardware fingerprint' displayed on the Enter Key dialog to support@stoik.com. We will generate the matching activation key for your second computer.

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